Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist to join their remote team.

Key Responsibilities

• Handle inbound and outbound calls with customers regarding insurance coverage and policy maintenance
• Assist customers intending to cancel their coverage by providing information about policy benefits
• Document customer interactions accurately in the appropriate database

Required Qualifications, Training, and Education

• High school diploma or GED
• Customer service experience
• Proficient in computer usage and Microsoft Excel
• Ability to work under pressure and multi-task
• Must type 30 words per minute; pre-employment assessment required