Remote Team Leader

Job Summary

A company is looking for a Team Leader Remote.

Key Responsibilities

• Evaluate and coach Customer Service Advisors' performance and develop talent
• Monitor real-time adherence to call activities and track key metrics
• Drive a culture of accountability and continuous improvement within the team

Required Qualifications

• Proven track record in performance management and coaching effectiveness
• Dependable with strong organizational and time management skills
• Ability to analyze results and make data-driven decisions
• High school diploma or GED and at least 18 years old
• Successful completion of a criminal background check