IT Service Desk Technician

Job Summary

A company is looking for a Tech Service Desk professional.

Key Responsibilities

• Provide 1st Level support via telephone and other media, aiming for high first contact resolution
• Document calls and incidents accurately while managing time and workload to meet service levels
• Perform diagnostics and assign incidents to the appropriate support group, acting as a single point of contact

Required Qualifications

• High School diploma or relevant certifications
• 1-2 years of related experience in IT service delivery
• 6 months of IT Service Desk experience
• 6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks
• Working knowledge of data and voice network concepts