Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional support to B2B customers.

Key Responsibilities

• Deliver an exceptional customer experience through various communication channels
• Take full ownership of customer issues, resolving challenges and escalating when necessary
• Anticipate customer needs and provide tailored solutions for a smooth experience

Required Qualifications

• Customer-first mindset with a friendly and solutions-focused attitude
• Strong technical skills to guide users through the platform
• Genuine excitement for solving problems and deepening product expertise
• Natural curiosity and resourcefulness to explore issues hands-on
• Proven track record of high performance in customer or technical support roles