Customer Support Representative, Intuit TurboTax – Remote

About the position

Responsibilities
• Assist customers with software navigation for Intuit TurboTax.
• Help customers locate prior returns and amendments.
• Escalate calls when necessary.
• Provide support via phone, video chat, and traditional chat channels.

Requirements
• Sincere desire to assist customers.
• Tech-savvy and proficient with computers.
• Ability to multi-task and navigate multiple systems.
• Communicate with a friendly tone and professional demeanor.

Nice-to-haves
• Experience in customer service roles.
• Familiarity with tax software or financial services.

Benefits
• Flexible schedule
• Work from home
• Referral program