Remote Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - Remote.

Key Responsibilities

• Answer inbound customer service calls and make outbound follow-up calls as needed
• Assist callers with their questions and document all actions in proprietary software
• Engage in performance reviews and coaching sessions with leadership

Required Qualifications

• High school education or equivalent
• 1 - 2 years of experience in an inbound call center or customer service environment
• Knowledge of hospital patient account billing and third-party reimbursements is a plus
• Ability to sit at a computer terminal for extended periods
• Ability to work effectively in a call center environment