Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for its Life Contact Center.

Key Responsibilities

• Answer inbound calls from life insurance customers, addressing inquiries and concerns
• Document customer interactions and perform research to provide accurate responses
• Identify and recommend process improvements to enhance customer service quality

Required Qualifications

• High School Diploma or GED
• 2-3 years of general client service experience
• Proficiency in Microsoft Office Suite and general computer navigation skills
• Ability to work from home in a conducive environment for phone communication
• Must have internet bandwidth of at least 12 Mbps