Support and Solutions Representative

Job Summary

A company is looking for a Support & Solutions Representative to assist students and faculty with inquiries in a remote setting.

Key Responsibilities:

• Receive and resolve inquiries from students and faculty via phone, chat, and email
• Educate and troubleshoot technical support issues related to university platform tools
• Document incidents and escalate issues to higher levels in the technology department

Required Qualifications:

• High School Diploma
• 1+ years of related experience in an inbound technical support environment
• Proficiency in Microsoft Office, Windows OS, and web browsers
• Strong customer service skills
• Ability to communicate technical information effectively to a diverse range of customers