Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a diverse portfolio of accounts, ensuring high user adoption and satisfaction
• Develop scalable resources and programs to support various business use cases
• Collaborate with Account Executives to drive growth strategies and secure contract renewals

Required Qualifications

• 3-5 years of experience in Customer Success for Enterprise SaaS or Medical Technology
• Ability to build personal relationships with customers and colleagues
• Proficient in using software tools and AI for efficiency
• Proactive, self-driven, and adaptable to change
• Eligible work permit in the USA or Canada