REMOTE Bilingual Customer Support Reps $18.00/hr.

• Position Type: Full-Time, Remote, • Monolingual and Bilingual speakers needed • Location Requirement: Must reside in Nashville TN or within 25 miles or 45 minutes from Nashville TN. • Start Date: September 2, 2025 • Training Schedule: Monday–Friday, 8:30 AM – 5:30 PM CST (through October 17, 2025) • Work Schedule: Monday–Friday, between 8:00 AM – 9:00 PM CST (Final shift will be assigned before training ends) • Bilingual Pay: $18/hr. (Spanish) Position Overview Are you ready to launch your remote career in a role that combines customer service, human resources, and benefits expertise? We are seeking detail-oriented, tech-savvy Customer Service Representatives to join our Benefits Customer Support team. If you’re passionate about helping others and thrive in a fast-paced, structured environment, this opportunity is for you! What You’ll Do • Respond to incoming calls and emails from employees and former employees • Resolve HR and benefits-related inquiries with professionalism and empathy • Track, log, and follow up on all cases and transactions • Escalate recurring issues to Technical Analysts or Team Managers • Explain and apply HR and benefits policies and procedures • Maintain strict confidentiality and adhere to data privacy standards • Follow established protocols and work independently on routine tasks • Support peak volume periods and attend all mandatory training sessions What You Bring • Must be 18+ with a High School Diploma or GED • Minimum of 6 months experience in a call center or benefits-related role • Strong verbal and written communication skills • Fluent in Spanish • Excellent multitasking and time management abilities • Reliable, distraction-free home office • Commitment to perfect attendance during training To Move Forward, Please Complete the Following Steps: Step 1: Review the Job Description Ensure you have read and understand the responsibilities, requirements, and expectations of the position listed above. Step 2: Internet Speed Test Run an internet speed test at: Take a screenshot of your results. Your results must meet the following minimum requirements: • Download Speed: 25 Mbps or higher • Upload Speed: 10 Mbps or higher • Ping: 175 ms or lower Note: The test must be conducted while using a hardwired Ethernet connection — Wi-Fi is not compatible with the equipment provided by the client. Step 3: Submit Your Application Materials Email the following items to [email protected]: • Updated Resume • Screenshot of Internet Speed Test Results Once we receive your materials and confirm eligibility, we will contact you to discuss the next steps in the hiring and onboarding process. We look forward to learning more about you. Thank you again for your interest in joining our team! Job Types: Full-time, Contract Pay: $18.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance Shift: • 8 hour shift • Day shift • Morning shift Application Question(s): • Do you live within 25 miles or 45 minutes of Nashville TN? • Do you speak fluent Spanish? • Do you have at least 6 months call center experience? Education: • High school or equivalent (Required) Work Location: Remote Apply tot his job