Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities

• Ensure client service and experience excellence
• Collaborate with delivery leadership to optimize services and meet client needs
• Act as an escalation point for client and team delivery issues

Required Qualifications

• Minimum five years of experience with Managed Service Providers (MSP) or Cloud Service Providers (CSP)
• At least five years in a leadership role in Client Success Management
• Experience with Business Intelligence tools, preferably Microsoft PowerBI and ServiceNow
• Preferred AWS, Azure, and Security certifications or accreditations
• BS Degree in Business or a Technology-related field preferred