Bilingual Patient Support Specialist

Job Summary

A company is looking for a Bilingual Patient Support Specialist.

Key Responsibilities

• Conduct outreach to new patients to prepare them for their first appointment
• Assist patients with technical setup for virtual appointments and resolve administrative barriers
• Collaborate with care teams to ensure appointment readiness and manage patient documentation

Required Qualifications

• 2+ years of experience in healthcare intake, administrative support, or patient coordination
• Bilingual in Spanish
• Experience preparing patients for virtual care (telehealth) preferred
• Proficiency with EHR systems (Athena preferred) and Salesforce
• Knowledge of medical and behavioral health terminology