Senior Customer Support Manager

Job Summary

A company is looking for a Senior Manager of Customer Support to oversee and enhance customer service operations.

Key Responsibilities

• Develop and implement customer support strategies and processes aligned with company goals
• Manage daily operations and establish KPIs to drive performance and accountability
• Lead and mentor team members while collaborating with cross-functional teams to improve customer support practices

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred
• Minimum of 6 years of customer support or service management experience, including at least 3 years in a senior supervisory or management role
• Proficiency in Microsoft Office Suite
• Strong analytical skills with a data-driven approach to process improvement
• Experience in developing customer support strategies and leading teams to achieve performance goals