Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Support adoption efforts for customers by providing technical guidance and best practices
• Assist in configuring, testing, and troubleshooting integration workflows on the platform
• Conduct sessions to help customers understand technical concepts and platform capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in a customer-facing technical role
• Foundational understanding of APIs, webhooks, and integration principles
• Basic experience with cloud-based applications like NetSuite, Shopify, or Salesforce
• Experience using customer support or ticketing platforms is a plus