Technical Support Specialist

Job Summary

A company is looking for a Technical Flex Support Specialist who provides comprehensive technical support and troubleshooting assistance across various platforms and technologies.

Key Responsibilities

• Provide first- and second-level technical support to end-users via multiple communication channels
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Configure, deploy, and maintain desktop computers, laptops, and mobile devices

Required Qualifications

• High School Degree or equivalent
• 2+ years of Technical Support experience
• Strong knowledge of Windows and/or macOS operating systems
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP)
• Legal authorization to work in the U.S. indefinitely