Support Analyst

Job Summary

A company is looking for a Support Analyst.

Key Responsibilities

• Respond to, log, and resolve customer's service tickets using an Incident Management System
• Determine if additional routing or escalation of a service ticket is required
• Create and distribute support communications to promote user self-help

Required Qualifications

• 1-2 years of experience as a Support Analyst
• Ability to quickly learn new technology and products
• Experience with all Microsoft applications
• A self-starter able to work independently and in a team environment
• Knowledge of customer service principles