Client Services Representative

Job Summary

A company is looking for a Client Services Representative in the Dominican Republic.

Key Responsibilities

• Provide remote applications support via email and phone
• Assist customers with basic software and hardware troubleshooting
• Accurately document customer interactions in the ticketing system

Required Qualifications

• 2+ years of customer service or technical support experience
• Bilingual in Spanish and English (business-level proficiency)
• High School diploma or equivalent; higher education or certifications are a plus
• Prior technical support experience preferred
• Working knowledge of iOS and Windows PC environments