IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk professional to join their IT team.

Key Responsibilities

• Provide tier 1 level technical and procedural assistance via phone, email, and chat
• Diagnose and resolve technical hardware and software issues
• Log all help desk interactions and track problems and requests

Required Qualifications

• Bachelor's degree preferred; some college coursework required
• Working knowledge of Windows 10 and 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues in a professional manner
• Learning and initiative skills