Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide exceptional service in a remote environment.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex and emotionally sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Manage multiple systems to resolve inquiries while meeting productivity, quality, and attendance goals

Required Qualifications

• Ability to work remotely with access to high-speed internet
• Experience in a customer service or contact center environment preferred
• Familiarity with policies, practices, and procedures in a business environment
• Basic understanding of life and health insurance products and terminology
• Willingness to participate in team huddles and engage with colleagues on-camera