Life Insurance Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Life Insurance.

Key Responsibilities

• Respond to inbound customer inquiries regarding life insurance policies, claims, and billing
• Assist customers with policy changes, renewals, cancellations, and guide them through the claims process
• Maintain compliance with regulations and accurately update customer records in CRM systems

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Previous experience in customer service, preferably in the insurance or financial services industry
• Basic knowledge of life insurance products and regulations
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to manage multiple tasks and prioritize workload effectively