Revenue Cycle Customer Resolution Specialist

Job Summary

A company is looking for a Revenue Cycle-Customer Resolution Specialist.

Key Responsibilities

• Perform customer care activities related to billing and patient account balance collection
• Resolve customer service inquiries regarding benefits, billing issues, and treatment authorizations
• Ensure productivity standards are met and maintain knowledge of departmental policies and procedures

Required Qualifications

• High School diploma or GED equivalent
• 3 years of progressively responsible and directly related work experience
• Knowledge of government and non-government payer requirements and reimbursement rules
• Understanding of medical terminology, coding, and billing practices
• Certification as HFMA - Certified Rev Cycle Rep (CRCR) preferred