Banking Customer Service Representative

Job Summary

A company is looking for a Banking Customer Service Advisor.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications

• Banking experience is a must
• Experience in a high-volume call center environment
• Ability to work flexible shifts, including nights, weekends, and holidays
• Completion of a 3-4 weeks paid training program
• Must be able to maintain high levels of accuracy in customer interactions