Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (WordPress).

Key Responsibilities

• Troubleshoot and resolve issues related to WordPress core, themes, plugins, and server environments
• Assist clients with technical troubleshooting and educational support across various communication channels
• Proactively suggest improvements for client success and internal processes

Required Qualifications

• Strong background in technical support, engineering, or customer success
• Hands-on experience with WordPress website creation and support, including customization using PHP
• Ability to diagnose root causes and deliver solutions under pressure
• Customer-first mindset with professionalism and accountability
• Self-motivated and adaptable in a globally distributed environment