Customer Service Operations Manager

Job Summary

A company is looking for a Manager of Customer Service Operations.

Key Responsibilities

• Oversee day-to-day operations of the centralized contact center, ensuring high-quality customer service and performance standards
• Collaborate with various teams to implement service lines and manage training and quality programs across all contracts
• Develop strategic project plans to manage changes in Call Center systems and ensure compliance with industry standards

Required Qualifications

• Bachelor's Degree in a related field
• 5+ years of management experience in a healthcare or insurance call center environment
• 3+ years of experience in a contact center leadership role