Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to troubleshoot and resolve customer technical issues.

Key Responsibilities

• Resolve customer issues through problem solving, collaboration, and research, while documenting technical work
• Assist in implementing end-to-end readiness programs and develop readiness content for new Technical Support Engineers
• Identify process gaps and provide feedback for product and tool improvements based on customer engagements

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ years of relevant experience, or 3+ years of relevant experience without a degree
• Ability to meet security screening requirements, including citizenship verification
• Minimum of 2 years of experience in software support, network operations, or IT consulting
• Solid understanding of client/server, networking, and internet technologies fundamentals
• Familiarity with Cloud Services like Office 365 and SharePoint Online is preferred