California Remote Customer Service Rep

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Respond to general to moderately complex telephone calls and troubleshoot customer issues
• Record calls in a Customer Relationship Management (CRM) system and resolve customer inquiries
• Conduct outbound calls and assist customers with online applications and other inquiries

Required Qualifications

• High School diploma or equivalent required
• Minimum of one year of customer service experience required
• Must submit a speed test showing download speeds of at least 60mbps and upload speeds of at least 6mbps
• Experience with help desk software and customer relationship management tools
• Ability to work independently and as part of a team