Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to bridge the gap between Product Engineering and Customer Support teams.

Key Responsibilities

• Collaborate with Customer Support Representatives to resolve customer concerns requiring engineering efforts
• Build support scripts and internal tools to automate manual processes
• Prepare & support customer implementations such as Single Sign-On and Calendar Integration

Required Qualifications

• Bachelor of Computer Science or 1 year of professional web development experience
• Experience working with Typescript or C#
• Experience building projects with large language models such as OpenAI's GPT models
• 3 years of professional web development experience (ideal candidate)
• Previous experience implementing or supporting authentication systems (ideal candidate)