Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to strengthen relationships with existing customers and drive retention and revenue growth.

Key Responsibilities

• Serve as the primary contact for assigned dealership accounts, focusing on retention and customer lifetime success
• Deliver product consultations and training sessions while acting as a subject-matter expert
• Monitor customer health and engagement signals to identify churn risks and upsell opportunities

Required Qualifications

• Bachelor's degree or equivalent professional experience
• Minimum of 3 years of experience in sales and/or retention roles
• Knowledge of ACV, churn metrics, and customer lifecycle strategies
• Background in subscription-based services, SaaS, automotive, or technology industries
• Proficiency in Microsoft Office Suite