Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to manage and resolve client inquiries and support requests.

Key Responsibilities

• Manage incoming support tickets to resolve customer inquiries promptly and accurately
• Document customer inquiries and resolutions in SalesForce and related tools
• Provide information and on-call resolution to client requests via phone support

Required Qualifications

• High School Diploma or equivalent experience
• One year of customer service or call center experience
• Experience with Salesforce, JIRA, WordPress, and/or Slack is a plus
• Familiarity with front-end development and coding languages such as HTML, Bootstrap, and PHP
• Experience in a support or service role within the Automotive, SaaS, or MarTech industries is a plus