Engagement Specialist

Job Summary

A company is looking for an Engagement Specialist I to facilitate patient engagement through telephonic outreach.

Key Responsibilities

• Conduct outreach to members to introduce the program and assist with enrollment and scheduling
• Manage a daily queue of members for outreach, with performance measured by call completion and enrollment rates
• Document interactions with members accurately and maintain a professional, empathetic demeanor during all communications

Required Qualifications

• High school diploma or GED required; Associate's degree or higher preferred
• Experience in a high call volume setting strongly preferred
• Experience in a healthcare setting strongly preferred
• Familiarity with medical terminology and HIPAA laws strongly preferred
• Organizational skills and ability to manage multiple tasks simultaneously