Technical Support Representative

Are you a problem-solver with a passion for technology? We’re looking for a Tech Support Representative to join our team at Verizon and provide exceptional customer service. The ideal candidate will be patient, organized, and have an in-depth knowledge of the company’s products and services. If you’re tech-savvy and enjoy helping others, this could be the perfect job for you.The Technical Support Representative must have a strong technical background to be able to troubleshoot and solve customer issues in a timely manner. An understanding of wireless products and services, customer service principles, and experience with customer service tools are essential. You will also need to be able to stay organized and multitask in a fast-paced environment.If you are a problem solver who loves working with customers and technology, we invite you to apply for this position at Verizon!

Responsibilities:
Provide excellent customer service and tech support to clients.
Troubleshoot and resolve customer issues in a timely manner.
Demonstrate an in-depth understanding of Verizon’s products and services.
Stay organized and multitask in a fast-paced environment.
Utilize customer service tools as needed.
Maintain up-to-date knowledge on the latest wireless products and services.
Handle all customer inquiries and complaints in a professional manner.
Keep accurate records of customer interactions.
Follow established company procedures and guidelines.
Utilize problem-solving skills to identify solutions and resolve customer issues.

Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.