Director of Client Success Management

Job Summary

A company is looking for a Director of Client Success Management who will lead customer engagement and lifecycle management strategies.

Key Responsibilities

• Define and execute a client success strategy that aligns with company goals
• Lead the integration of AI-powered tools to enhance client interactions and streamline operations
• Directly manage and develop a team of Client Success professionals to drive accountability and excellence

Required Qualifications

• 8-10+ years of experience in Client Success or Account Management, with 3-5+ years in a senior leadership role
• Proven success in leading client success operations within a SaaS or technology organization
• Experience with AI-driven tools and customer success technologies
• Deep understanding of the customer lifecycle and operational best practices
• Track record of building high-performance teams and delivering measurable outcomes