Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success.

Key Responsibilities

• Recruit, attract, and retain high-potential individual contributors for Insurance and Reseller Customer Success
• Manage and develop Customer Success Managers (CSMs) through regular one-on-one meetings
• Evaluate customer service processes and implement improvements to enhance customer experience and retention

Required Qualifications

• Bachelor's degree preferred, but not required
• Minimum of 2 years of experience in managing Customer Service or Account Management teams
• Experience in customer journey mapping to improve satisfaction and retention
• Ability to assess and communicate software technology and SaaS offerings
• Experience with CRM software, preferably Salesforce