Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with strategic and enterprise customers, understanding their business objectives and challenges
• Serve as the internal advocate for customers, collaborating with Product, Engineering, and Sales teams to ensure their needs are met
• Identify opportunities for process improvements to enhance customer experience and drive product adoption

Qualifications

• Minimum of 5 years of experience in Enterprise Customer Success Management
• Solid understanding of Learning and Development, Sales Enablement, or Sales Training
• Proven track record of managing complex customer relationships and delivering exceptional satisfaction
• Ability to provide strategic guidance to customers to achieve their learning and development goals
• Experience in owning and driving renewal opportunities as part of a Customer Success Manager role