Claims Resolution Manager

Job Summary

A company is looking for a Resolution Manager.

Key Responsibilities

• Execute decision-making to analyze and resolve claims while ensuring effective communication with all parties involved
• Provide exceptional customer service to claimants, demonstrating empathy throughout the claims process
• Document and communicate claim activity in a timely manner, adhering to clients' and corporate policies

Required Qualifications

• High School Diploma
• Minimum of 3 years related claims experience
• Appropriate licensing and/or certification in all states where claims are handled
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software