Technical Success Engineer

Job Summary

A company is looking for a Success Engineer who thrives at the intersection of software engineering and client engagement.

Key Responsibilities

• Drive proactive customer growth through monitoring, engagement, and structured meetings
• Support technical implementation and onboarding by guiding customers and creating scalable resources
• Build data-driven insights by tracking product adoption and maintaining health scores

Required Qualifications

• 3+ years of experience in a technical customer-facing role
• Hands-on engineering experience with backend systems and API integration
• Experience in guiding technical teams through onboarding processes
• Ability to create systematic customer success processes
• Familiarity with tools such as HubSpot, PostHog, and Postgres