Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer support and troubleshoot technical issues.

Key Responsibilities

• Manage customer communication and expectations while providing support via phone, email, and chat
• Troubleshoot and debug customer problems, acting as a liaison to various internal teams
• Escalate critical issues to management and participate in the on-call rotation for the assigned product team

Required Qualifications

• Bachelor's degree preferred in a related technical field
• 5 years of experience in enterprise software customer support and/or IT-related support
• Proficient knowledge of Windows-based Desktop and Server OS; Mac OS knowledge preferred
• Strong dedication to customer care and team interaction skills
• Ability to understand and analyze customer technical needs