Full-Time Virtual Assistant – Property Management Specialist

We are seeking a highly skilled Virtual Assistant with proven property management experience to join our fast-paced team. This requires multitasking — we are looking for someone who has directly handled Airbnb customer support, property management operations, and resolution management.

If you don’t have property management experience, please do not apply.

Responsibilities:

Manage Airbnb and property management guest communications, including escalations and conflict resolution

Handle guest complaints and follow resolution SOPs

Oversee scheduling, vendor coordination, and maintenance requests

Maintain accurate records and reporting using Asana

Communicate with the team daily using communication tools

Follow SOPs and update documentation as needed

Requirements:

Familiar with Hospitable, Turno, and Asana

Mandatory property management and Airbnb support experience

Strong background in customer service and handling difficult guest situations

Proficiency with tech stack

Excellent written and spoken English communication skills

Ability to thrive in a fast-paced environment with minimal supervision

Reliable internet connection and backup plan

Position Details:

Full-time, long-term role

Work with a highly skilled VA team in a growing property management business

Competitive pay with growth opportunities for high performers

How to Apply:

To be considered, reply to this posting with the word “Purple” in your first sentence. Applications without this will not be reviewed.

Please also include:

A short description of your property management and Airbnb experience

Tools you’ve used in past roles.

An example of how you handled a guest complaint or resolution

Loom video sent to me explaining why you think you would be a good fit for my company.