Client Relations Specialist

Job Summary

A company is looking for a Relations Specialist II.

Key Responsibilities

• Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
• Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
• Deliver client-facing trainings on system platforms to support client understanding and adoption

Required Qualifications

• Demonstrated success in high-volume client service or support roles
• Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
• Proven ability to meet or exceed SLAs and deliver first-contact resolutions
• Experience collaborating across teams to resolve complex or escalated issues
• Track record of identifying service risks and contributing to process improvements