Customer Support Technician

Job Summary

A company is looking for a Customer Support Technician.

Key Responsibilities:

• Provides technical support to customers via telephone, email, and chat
• Educates customers on product usage and champions customer issues from feedback to solution delivery
• Records and maintains incidents accurately and assists in testing new products

Qualifications:

• High school diploma
• 1 year of experience in a call center environment providing technical support
• Experience in a customer support environment, preferably in a high-tech setting
• Ability to work in a fast-paced environment
• Willingness to perform other responsibilities as assigned by supervisor or manager