Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Respond to incoming customer inquiries via phone or email, ensuring timely resolution of basic issues
• Troubleshoot common technical problems and log all customer support interactions in the support system
• Collaborate with internal teams and escalate complex issues to appropriate Tier 2 teams

Qualifications

• A bachelor's degree in a relevant field or equivalent experience; experience in occupational health care is a plus
• Previous experience in a customer service or help desk role, preferably in a software environment
• Basic understanding of software systems and ability to learn technical information quickly
• Comfortable working with different software platforms, such as CRM or ticketing systems
• Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays