Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Conduct outreach to members via phone to assist with care plans and connect them to health plan and community resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Fluency in Spanish and English is encouraged
• Knowledge of health plan activities and resources
• Ability to address Social Determinants of Health (SDOH) needs