Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support for customers using Moodle-based Learning Management Systems.

Key Responsibilities

• Take ownership and respond to customer support tickets within agreed service levels
• Provide functional support and collaborate with regional teams to resolve technical issues
• Contribute to knowledge management by creating and updating documentation

Required Qualifications

• B.Sc. in Computer Science or equivalent commercial experience
• General understanding of Learning Management Systems, preferably Moodle
• Basic knowledge of computer networks
• Prior experience in education technology is preferred
• Technical proficiency with CSS, HTML, jQuery, Javascript, and SQL is preferred