Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist.

Key Responsibilities

• Receive inbound support calls and online chat inquiries from customers to configure call routing and answer feature and phone questions
• Communicate using various technologies and conduct ad-hoc customer training
• Document customer interactions and resolutions within a ticketing system while ensuring customer satisfaction

Required Qualifications

• 2+ years' experience troubleshooting in a customer-facing role
• 1+ years working with Cloud-based software
• Experience in a fast-paced environment prioritizing excellent customer service
• Networking, IT or telecommunications certification or equivalent work experience preferred
• Professional experience using VOIP technology preferred