Client Support Representative

Job Summary

A company is looking for a Client Support Representative I to deliver exceptional service on escalated pharmacy concerns.

Key Responsibilities

• Research and resolve member escalations related to pharmacy healthcare experiences
• Manage high volumes of correspondence including phone calls, emails, and cases to ensure timely issue resolution
• Exceed quality and turnaround time expectations while operating autonomously in a fast-paced environment

Required Qualifications

• 1+ years of health insurance industry experience
• Bachelor's Degree is desired or equivalent work experience