Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of mid-market and SMB customers.

Key Responsibilities

• Manage a large portfolio of customers using automation and digital strategies to drive engagement and retention
• Guide customers through adoption and renewal phases using data-driven insights
• Analyze customer health scores and usage data to proactively intervene and identify upsell opportunities

Required Qualifications

• 2+ years of B2B SaaS experience in Customer Success or Account Management
• Experience managing a high-volume portfolio (100+ accounts) using tech-touch and automation
• Proven ability to drive engagement through digital programs and self-service content
• Strong analytical skills with experience in customer segmentation
• Background in HR Tech, Workforce Management, or related industries is an advantage