Indiana Healthcare Customer Service Agent

Job Summary

A company is looking for a Healthcare Customer Service Agent for Indiana residents only.

Key Responsibilities

• Answer customer inquiries with professionalism and provide exceptional service
• Document customer inquiries and verify their information accurately
• Conduct follow-up calls and utilize contact center data to enhance performance

Required Qualifications, Training, and Education

• High School Diploma or GED
• Prior call center or customer service experience is highly desired
• Ability to operate a computer and navigate multiple web-based systems
• Must pass a background investigation and drug screen
• Must have a secure work area and meet specific internet speed requirements