Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative & Executive Assistant.

Key Responsibilities

• Provide Tier 1 technical support, responding to customer inquiries and troubleshooting issues
• Assist the Founder and Lead Developer by managing task intake, prioritization, and tracking progress
• Maintain communication with team members and customers to ensure requests are organized and prioritized

Required Qualifications

• Must reside in North or South America and work 9-5 Eastern or Central Time
• Proven comfort with technology; experience with databases is a plus
• Ability to stay organized and collaborate with a remote team
• Comfortable working independently from home
• A patient and empathetic approach to communication