Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Public Sector.

Key Responsibilities

• Proactively manage named customer accounts to drive product adoption and success
• Deliver best practices to support customer business value and outcomes
• Identify and address obstacles in implementation and customer engagement

Required Qualifications

• 3-5 years in relationship or account management, preferably in SaaS or customer success
• Ability to create usage adoption plans and identify growth opportunities
• Understanding of Jira and Confluence end-user use cases
• Data-driven approach to customer management and risk mitigation
• Experience with agile methodologies, project management, or IT service management