Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities

• Provide customer assistance via phone, email, or chat
• Conduct validation research using various resources to address customer queries
• Partner with internal teams to resolve customer concerns and update sales orders as necessary

Required Qualifications

• 1+ years of experience in a related field
• Proficiency in Microsoft Office
• Oracle/Salesforce experience preferred
• Ability to work independently and analyze data from multiple sources